Complete Book Listing

   

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165


Training

50 Activities for Achieving Excellent Customer Service - Darryl S Doane

Author

Darryl S Doane
Rose D Sloat

Cover Price : Rs 795.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 8180520722
YOP : 2004

Binding : Paperback
Total Pages : 258
CD : No

Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. Identification and creation of memorable experiences for your customer service representatives and their customers A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer. 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference. Activities which are easily customized to your needs and include a number of variations and additional insights and ideas to make them the “right fit” for your programs. A CD Documenter to identify and develop your own customized collection of customer service interactions within your organization. Powerful bonus sections are included to complement and support your customer service core values and enhance performance. A complementary copy of Excuses, Excuses, Excuses...For Not Delivering Excellent Customer Service—And What Should Happen! Effective tools to assist you in attaining the next level of success with that individual who needs to be your primary focus—the Customer! Training Objectives Increase the creativity and skill level of customer service representatives Demonstrate what excellent customer service is Provide insights and practice to improve customer service Develop your own organizations bank of customer service learning situations Training Methods Role plays Assessments Brainstorming Listening exercises

50 Activities for Developing Leaders - Lois B Hart

Author

Lois B Hart

Cover Price : Rs 795.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 8180520706
YOP : 2004

Binding : Paperback
Total Pages : 296
CD : No

DESCRIPTION This unique volume offers ready-to-use, proven activities to introduce and develop key skills in leadership training. Each activity includes clear objectives, detailed instructions on how to run the activity, and reproducible participant materials. Activities Cover Leadership theories Team building Values and beliefs Visionary leadership Recognition and rewards Change and risk taking Professional development Mentoring Training Objectives Develop key leadership skills Recognize and address skills needing further development Identify ability to take risks and initiate change Encourage creativity to enhance visioning skills Build strategies for personal development Training Methods 16 written exercises encourage personal reflection and development 2 role-play scenarios aid the transfer of learning from the workshop to the workplace 14 self-assessments help participants identify their values, beliefs, and leadership style 14 group exercises call on participants to work together toward a common goal 4 closure activities provide an interesting way to end a training session

50 Activities for Developing Leaders Vol. II - Lois B Hart

Author

Lois B Hart
Charlotte S Waisman

Cover Price : Rs 795.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 8180520714
YOP : 2004

Binding : Paperback
Total Pages : 320
CD : No

DESCRIPTION For years, the popular 50 Activities for Developing Leaders, Volume I, has helped trainers effectively introduce and reinforce key skills in leadership training. Now the all-new, second volume reflects the best and latest thinking on leadership theory making it the best tool available for building leadership skills, attitudes and competencies. Developed by two veteran leadership experts, the second edition offers 50 ready-made, proven activities organized into four modules that focus on: Laying the groundwork for a workshop that makes an impact Developing the individual leader Setting an example so others will want to be leaders, too Helping leaders excel and perform at their best The activities help leaders: Build trust Be ethical Teach Coach Facilitate meetings Develop their careers Create balance Respond to change Handle conflict Be creative Self-promote

Quick Wits : A Compendium of Critical thinking skills - Dr. Marlene Caroselli

Author

Dr. Marlene Caroselli

Cover Price : Rs 795.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 8180520676
YOP : 2004

Binding : Paperback
Total Pages : 304
CD : No

CONTENTS Introduction A. Quick Thinking The name Game Attending to Attention Rhymed Reductions The endless Question The questionable Question The K W I C Techinque Verbal Veiocity On a Roll with Roles Juxtaposed Pairs Presidential Pursuits The Umbrage Not Taken If the Hat Fits Brainstroming/Brainsqueezing Perceptual Shifts Table Turning Organizational Oxymorons Stratification B. Creative Thinking Particular Virtues Per Mission Perspicacious Perspectives Turnarounds Peerless Recognition Food for Thought Try Umph! Left is right. So is right Ms. Matches and Mr. Matches Cre8 get N2lt think outside the locks thinking is an art A Kin to kinesthesia Low and high Logos Blues on Parade Scrambled pegs Ban Banalogies C. Analytical Thinking Crisis critiques Trend spotters The Triple A Approach Meta for you A foolery of fun whisps and whisper Patterned Organisation Pro'N' ConD direct Responses What's on first In your sights Giving Problems a why'd Berth Leaning Toward Lao-Tzu Resource full Living Problems Lively solutions Mother necessity, Father time

50 Activities for Self-Directed Teams - Glen M Parker

Author

Glen M Parker
Richard P Kropp

Cover Price : Rs 795.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 9788180520686
YOP : 2004

Binding : Paperback
Total Pages : 232
CD : No

DESCRIPTION Inroduction 1. Getting Started success factors Readiness rating Self Directed Team Stages Roadblock Third Wave Show and tell : Getting reaDY FOR self direction Surfacing a team Identity the reality of self Direction Responsibility Charting 2. Building and Maintaining the Tean Valuing Diversity Dip your toe in the water Self Test for Self Direction Ready, set..... Go? Collaboration in the Workplace : A Must for self Directed teams Climate Headline Building a culture of Self direction in the workplace A personal Action Planner for building self directed teams Self directed structures Resolving Differences Hot Buttons Self Directed Values excercise Similarities and Differences Building Trust Among Self Directed Team Players Shop Til You Self Directed Team Culture Survey Go with the flow The Power of an Agenda Creativity Break Quotable Quotes Workplace Trust Pst present future No team is an Island Ivory Pure Quality Team Values Process Analysis Guiding Past and Future Team Practices Meetings and Self Directed Norms Meeting Monsters The Weather Report How Do I Feel about All this The wish List clarifying team values 3. Special Issues The Self Directed Team Coach Leadership Characteristics Supervisory Scenarios What would you do If You know you're Stagnating when Animal Grid Assessing your team Leader Effectiveness Just for Fun


   

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165