Complete Book Listing

   

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Business

Supply Chain Architecture - William T. Walker

Author

William T. Walker
CFPIM, CIRM

Cover Price : Rs 695.00

Imprint : CRC Press
ISBN : 1574443577
YOP : 2008

Binding : Paperback
Total Pages : 448
CD : No

About the Book :- Supply Chain Architecture: A Blueprint for Networking the Flow of Material, Information, and Cash applies five crucial business principles to solve network problems for geographically separated workers who must team together to deliver products and services. These five principles--Velocity, Variability, Vocalize, Visualize, and Value--simplify the design and operation of complex, real-world supply chain networks for broad use throughout the manufacturing and service sectors. Written by an accomplished practitioner in common sense language, this "how to" book provides a complete blueprint for transforming marginal business relationships into exceptionally competitive networks. The author clearly explains how a supply chain network's competitiveness is defined by the integration of network design, the product Bill of Materials, and the network operations, not by a particular technology solution. This volume inspires you to see beyond the confines of your organization to unlock the competitive energy of end-to-end supply chain networks. It offers complete coverage of important topics that have previously received little attention, including the implementation of global performance measures, planning at the interface between push and pull operations, minimization of velocity traps, and paralleling cash-to-cash cycles. Contents :- About the Author Preface Acknowledgements About this Book Chapter 1. A False Start Chapter 2. Conceptualizing a New Business Model Chapter 3. Collaborating Network Relationships Chapter 4. Designing a Competitive Network Chapter 5. Overcoming Information Boundaries Chapter 6. Leading Change in Performance Measurement Chapter 7. Operating a Competitive Network Chapter 8. Planning for Network Operations Chapter 9. Generating Top Line Growth and Bottom Line Profit Chapter 10. A New Start Appendix A : The Network Blueprint Appendix B Bibliography Index.

Understanding Business : Processes - David Barnes

Author

David Barnes

Cover Price : Rs 395.00

Imprint : T & F / Routledge
ISBN : 0415238625
YOP : 2008

Binding : Paperback
Total Pages : 236
CD : No

DESCRIPTION:- What do business organisations do? The results of business behaviour can be seen and experienced in the form of the goods that are produced. However, what goes on within organisations is often hidden from the outside world. Taking a systems and process perspective, this book demonstrates that any business is a number of interrelated processes whose success is determined by the extent to which these activities add value whilst minimising cost. The book focuses on: * activities through which the organisation interacts with its customers, including marketing and sales * how organisations process materials including purchasing and manufacturing * forms of business organisation, with a critical account of new paradigms including Business Process Re-engineering. The book features articles by leading business gurus including Michael Porter, Philip Kotler and John Kay. CONTENTS:- List of Figures List of Tables Acknowledgements Introduction SECTION 1. BUSINESS PROCESSES SECTION 2. BUSINESS PROCESSES AND ORGANISATIONAL SUCCESS SECTION 3. CUSTOMER PROCESSING SECTION 4. MATERIALS PROCESSING SECTION 5. BUSINESS PROCESS MANAGEMENT Index. ABOUT THE AUTHOR:- David Barnes has pursued an industrial as well as academic career. He has worked for a number of organizations ranging from blue chip to small family owned businesses in the process plant contracting and building products manufacturing industries. He is a Lecturer in Management at The Open University Business School, where his interests centre on the strategic management of operations.

STRATEGIC ISSUES IN INTERNATIONAL RETAILING - John Dawson

Author

John Dawson
Roy Larke
Masao Mukoyama

Cover Price : Rs 395.00

Imprint : T & F / Routledge
ISBN : 0415343712
YOP : 2008

Binding : Paperback
Total Pages : 232
CD : No

Reviews:- 'John Dawson is recognized as one of the leading authorities on international retailing. Strategic Issues in International Retailing is a welcome addition to the field. An important aspect of the book is its thoughtful integration of both the conceptual and empirical perspective on the process of retail internationalization. It thoughtfully provides critical assessment of the current growth of international retail by examining the process of internationalization within the context of a retail organization’s strategic planning. Based on this framework the experiences of number of major retail organizations – Zara, Carrefour, Boots, Royal Ahold and Tesco can be evaluated. For those interested in understanding the complexities of international retailing, this book is a must read.' - Ken Jones, Dean, Faculty of Business, Ryerson University. About the Book:- This important text takes a strategic approach, examining in-depth studies of a variety of retailers and marrying theory with practice to provide comprehensive coverage for students at every level. Illustrating and evaluating the strategies of international retailers, developing concepts and theories that enable an understanding of international retailing and showing the contrasts in the approaches adopted by major firms in their international operations, this important text is a must-read for all those studying or working in international retail. Contents:- 1. The Increase in International Activity by Retailers 2. Retail Internationalisation as a Process 3. Building an International Retail Strategy 4. Inditex – Zara: Re-Writing the Rules in Apparel Retailing 5. Carrefour: Being Aware of the Domestic Market! 6. The Boots Group Plc: Rethinking the Formula 7. Royal Ahold: Multi-National, Multi-Channel, Multi-Format Food Provider 8. Tesco: Transferring Marketing Success Factors Internationally 9. The International Transfer of Key Success Factors. Conclusions.

Economics of Environment and Development - Pushpam Kumar

Author

Pushpam Kumar

Cover Price : Rs 495.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 9788180520570
YOP : 2016

Binding : Paperback
Size : 6.25" X 9.50"
Total Pages : 356
CD : No

DESCRIPTION This texbook is essentially meant to cater to needs of students of Economics, Business Economics and allied areas at the undergraduate and postgraduate level. The Syllabus of the paper in Environmental and Resource Economics currently adopted in the University of Delhi and other universities in the country has been kept in mind while designing this book. It includes specially contributed articles by acknowledged experts of the discipline from all over the world. It covers some critical areas like theory of externalities and market failure, valuation and accounting of environmental impacts, economic instruments for industrial pollution and environmental resources, poverty and environmental degradation and corporate environmental management. CONTENTS Chapter 1. Introduction (Pushpam Kumar) Chapter 2. The Sutainnomics Transdisciplinary Metaframework for making Development More Sustainable : Applications to Energy Issues (Mohan Munasinghe) Chapter 3. Valuation as Part of Micro Economics for Ecological Sustainability (Peter Soderbaum) Chapter 4 : Methods for Calculating the costs and Benefits of Environmental Change : A Critical review (Clive L. Spash) Chapter 5. Market Based Instruments for Pollution Abatement in India (M N Murthy) Chapter 6. Integrated Environment and Economic Accounting : Framework for SNA Satelite System (Peter Bartelmus, Carsten Stahmer and Jan Van Tongeren) Chapter 7. Formal Models and Practical Measurement for Greening the accounts (Kirk Hamilton) Chapter 8. The Standard Welfare Economics of Policies Affecting Trade and the Environment (Kym Anderson) Chapter 9. General Models of Environmental policy and Foreign Trade (Karl W. Steininger) Chapter 10. Partial Equilibrium Models of Trade and the Environment (Kerry Krutilla) Chapter 11. Environmental Policy in Open Economies (Maichael Rauscher) Chapter 12. Environmental Management in Business Firm (Pushpam Kumar) Chapter 13. Poverty and Environment Degradation : A Review and Analysis of the Nexus (A K Duraiappah)

Business Communication - 2nd ed. - R. C. Bhatia

Author

R. C. Bhatia

Cover Price : Rs 495.00

Imprint : Ane Books Pvt. Ltd.
ISBN : 9788180522369
YOP : 2018

Binding : Paperback
Size : 7.25" X 9.50"
Total Pages : 608
CD : No

New Edition

About the Book :- This book has been specially prepared keeping in view the revised syllabus of B.Com. (Hons.) / B. A. (Prog.), for the students of first year. Also, this book will cater to the needs of students of Chartered Accountancy for their Professional Examination I (PE-I). It is hoped that the students will find this book interesting and even the general reader will be able to gain from it because special care has been taken to make the language simple, coherent and practical. Some of the salient features of this book are:- • Explains the meaning and importance of communication, verbal and non-verbal communication, speeches and interviews, barriers to communication & principles and objectives of communication. • Describes the various forms and types of communication • Details the tools & techniques of modern technology in business communication • Writing project report, annual report of companies, minutes of meeting, citing references, bibliography, research tools. • For expert official and business correspondence, care has been taken to arrange all material in a clear and logical manner. Enables the students to read and grasp the subject very fast reading. • Essential english grammar added for immediate reference and understanding. Contents :- PART I : BASICS OF COMMUNICATION 1. Communication: Its Meaning, Importance, and Process 2. Objectives of Communication 3. Means/Media and Types of Communication 4. Verbal Communication: Written 5. Non-Verbal Communication 6. Formal vs. Informal Channels of Communication 7. Types of Communication 8. The Cs of Good Communication 9. Barriers to Communication 10. Modern Technology 11. Groups: Their Importance and Characteristics 12. Techniques of Group Decision Making 13. Tips for Clear Writing 14. Intrapersonal Communication 15. Interpersonal Communication 16. Self-Development and Communication 17. Communication Models 18. Interview 19. SWOT Analysis 20. Reports 21. Speeches and Presentation 22. Documentation, Bibliography and Methodology PART II : BUSINESS CORRESPONDENCE 23. Definition, Meaning and Importance of Business Correspondence 24. Essential Features of Business Letter 25. Parts of a Business Letter and their Layout 26. Letters Written in Purchase Transaction 27. Enquiry Letter 28. Quotation Letter 29. Order Letter 30. Letter of Acceptance of Order (Confirmation of Order) and Refusal of Order 31. Follow up Letter and Cancellation of Order Letter 32. Compliance Letter 33. Complaints, Claims and Adjustment Letters 34. Collection Letter (Dunning Letters) 35. Letter of Introduction and Testimonial 36. Letter of Offer 37. Circular Letters 38. Sales Letter (Trade Circular or Sales Promotion Letter) 39. Agency Letters 40. Telegrams and Confirmations 41. Drafting the Advertisements PART III : BANKING CORRESPONDENCE 42. Banking Correspondence 43. Letters Written by Customer to Bank 44. Letters Written by Bank to Customer 45. Credit, Financial or Status Enquiries PART IV : OFFICIAL CORRESPONDENCE 46. Types of Official Correspondence 47. Notice, Agenda and Minutes of Various Official Meetings 48. Correspondence of a Company Secretary 49. Insurance Correspondence PART V : GRAMMAR 50. Words 51. Words Classes 52. Words Groups 53. Punctuation & Capitalization 54. Reading Comprehension 55. Speaking & Listening 56. Common Errors, Index. About the Author :- Dr. R. C. Bhatia M.A (Economics), M.Com, Ph.D, is currently at Shyam Lal College (Evening), Department of Commerce, University of Delhi. He has 20 publications to his credit besides many articles in leading newspapers, magazines and U.G.C. Journals. He is associated with Institute of Company Secretaries of India, Institute of Chartered Accountants of India, Indira Gandhi National Open University, Board of Technical Education in Delhi, Haryana and U.P. and CBSE. He is a member of several expert examination bodies and syllabus committees at center and state Levels.

Business-to-Business Marketing - Daniel Michel (EX)

Author

Daniel Michel
Peter Naude
Robert Salle
Jean-Paul Valla

Cover Price : £ 9.99

Imprint : Palgrave / Macmillan
ISBN : 9780230527270
YOP : 2009

Binding : Paperback
Total Pages : 496
CD : No

REVIEWS 'The structure of the book is helpful not only in orientating the reader but also in providing a clear outline of its conceptual approach. This is particularly valuable, as many students struggle with the relationship between strategic development and its implementation' - Times Higher Education Supplement DESCRIPTION This text is an adaptation of a successful French text which is now into its second edition. A major strength of this text is the European perspective it offers on managing business to business markets, as an alternative to the traditional American view. The text is based on sound theoretical foundations and the approaches presented have been tried in a variety of business settings. Aimed at final year marketing students, specializing in business to business or industrial marketing, MBA students and Marketing practitioners, the text is both academically rigorous and has a strong practical focus. The text is one of only a few books in the market place, that caters specifically for students taking a business to business module as part of their degree programme. CONTENTS Competitiveness, Marketing and Business-to-Business Marketing Business-to-Business Markets and Customers Understanding Industrial Purchasing Markets and Supplier Strategy Segmentation and Marketing Strategy Information and Information Systems Offer design and Management Market Access and Customer Management Advertising and Publicity The Marketing of Innovative Technologies Services Marketing Project Marketing The Role and Organisation of Marketing Customer Position, Market Position, Marketing Strategies and Planning AUTHOR BIOGRAPHIES DANIEL MICHEL is Professor of Marketing at EM Lyon. PETER NAUDÉ is Professor of Marketing at University of Bath. ROBERT SALLE is a Director of Research at EMLyon. JEAN-PAUL VALLA is a Director of Research at EMLyon.

Teamwork : Multi-Disciplinary Perspectives - Natalie Gold (EX)

Author

Natalie Gold

Cover Price : £ 11.99

Imprint : Palgrave / Macmillan
ISBN : 9780230527263
YOP : 2007

Binding : Paperback
Total Pages : 280
CD : No

DESCRIPTION There are many walks of life in which teamwork is found and in which, by common consent, it could be better. Yet even the most basic questions about teams remain unresolved. What makes a group of individuals a team? Does teamwork involve a special type of reasoning? What makes teams successful? How do we learn to be team players? This volume brings together, for the first time, contemporary research from across the social sciences, addressing such questions from a variety of theoretical and empirical perspectives. CONTENTS Introduction: Teamwork in Theory and in Practice A Theoretical Framework for the Understanding of Teams Cognitive Cooperation: When the Going Gets Tough, Think as a Group Cooperation, Risk and the Evolution of Teamwork Evolution of Teams Cooperation and Communication: Group Identity or Social Norms? The Psychology of Effective Teamworking Teams over Time: A Logical Perspective The Logic of Team Reasoning Rationality, Cooperation and Mindreading Evolution of Cooperation Without Awareness in Minimal Social Situations Learning in Robot Teams Index. ABOUT THE AUTHOR NATALIE GOLD is a doctoral student in economics at Oxford University. She investigates individual and collective decision-making, using methods from a variety of disciplines including economics, philosophy and psychology. In particular, she is interested in incorporating developments in cognitive science into social scientific theories.

OPERATIONS MANAGEMENT - TERRY HILL

Author

TERRY HILL

Cover Price : £ 12.99

Imprint : Palgrave / Macmillan
ISBN : 9781403934664
YOP : 2009
Edition : 2009

Binding : Paperback
Total Pages : 800
CD : No

DESCRIPTION Operations Management presents Terry Hill's vision of how operations can deliver real competitive advantage for organizations. Drawing on his extensive industrial and consultancy experience, Hill balances the strategic role of the operations manager with day-to-day management tasks, and shows how each step and decision in operations is affected by market needs and wants. Operations Management: - Provides detailed consideration of service delivery system design, with a dedicated chapter on the subject - Introduces the importance of people management from the beginning - Provides expanded discussion of operations strategy and market linkage, ERP, and supply chain issues including e-procurement - Demonstrates operations in the 'real world' with over 100 mini-cases, plus detailed long case studies at the end of the book to encourage critical analysis - Offers a range of companion materials for lecturers and students Lecturers who adopt the second edition of Terry Hill's Operations Management text may obtain a hard copy Instructor’s Manual to support their teaching. It contains: An introduction to the second edition of the main text. A teaching note for each of the 31 long case studies included in the book. A note when using the exercises 'Claymore Construction Group' and 'Network Analysis Exercises'. CONTENTS About the Author Preface PART I: MANAGING OPERATIONS & PEOPLE FOR BUSINESSES & MARKETS Managing Operations Operations Strategy Managing People PART II: DESIGNING SERVICES, PRODUCTS & DELIVERY SYSTEMS Designing and Developing Services & Products Designing Service Delivery Systems Designing Manufacturing Processes Location and Layout PART III: MANAGING & CONTROLLING THE OPERATIONS SYSTEM Managing Capacity Technology Developments Operations Scheduling & Execution Managing Quality Managing Inventory Managing the Supply Chain Process & Delivery System Reliability & Maintenance PART IV: IMPROVING OPERATIONS Time & Productivity Improving Operations PART V: MANAGING OPERATIONS IN PRACTICE Long Cases Ash Electrics Berwick Carpets British Airways Caltrex Engineering (A) Caltrex Engineering (B) Fabritex Future Investments Group Georgian Frames Ghent Fireworks Holmgren Engineering Hunting Swift The Ipswich Hospital NHS Trust Lloyds TSB McDonald's Corporation Northmore Finance Direct Platt Green Electronics Pret a Manger Redman Company Richmond Plastics Riviona Bank Selfridges Southwest Airlines Spencer Thompson Tile Products Too Short the Day The Turn of an Unfriendly Card Weavers Homeopathic Products What They Teach You at Disney U(niversity) Wilson Pharmaceuticals Yuppie Products Zara Acknowledgements Answers to Self-check Tests Index. ABOUT THE AUTHOR TERRY HILL is a leading international figure within Operations Management and runs an active consultancy practice alongside his academic role. He is currently Fellow in Operations Management at Templeton College, Oxford University and has previously held positions at London Business School and the Universities of Warwick and Bath, UK.

READINGS AND CASES IN INTERNATIONAL HUMAN RESOURCE MANAGEMENT - Mark E. Menderhall

Author

Mark E. Menderhall
Gary R. Oddou
Gunter K. Stahl

Cover Price : Rs 595.00

Imprint : T & F / Routledge
ISBN : 0415396882
YOP : 2007
Edition : 2007

Binding : Paperback
Total Pages : 400
CD : No

DESCRIPTION This fully updated and revised edition of this successful text retains all the favourite features from previous editions as well as adding a wealth of new ones. The book examines cross-cultural interactions between people and cultures and human resource systems in a wide variety of regions, including Finland, France, Greece, Guyana, Israel, Japan, Mexico, Nepal, Paraguay, People’s Republic of China, Senegal, Sweden, Thailand, United Kingdom, United States, and Vietnam. FEATURES INCLUDE : - new readings and case studies positioned alongside trusted ‘tried and true’ readings and cases from past editions - a companion website featuring supplemental material and teaching notes to enhance instructors’ abilities to use the readings and cases with their students. Written to enable students to meet the international challenges that face them everyday and to sensitize them to the complexity of human resource issues in the era of globalization, this text is a vital resource for all those studying international human resource management. CONTENTS Introduction and Introductory Reading and Case: 'The White Water Rapids of Robin Earl' Part 1: The Context of IHRM: Context, Culture and Strategy Part 2: Identifying, Selecting and Managing the Global Part 3: Training, Performance Management, Appraisal and Compensation Issues for Global Managers Part 4: Challenges and Trends in IHRM: Employee Relations, Mergers and Acquisitions and International Joint Ventures, Global Virtual Teams and Ethics. ABOUT THE AUTHORS Mark E. Mendenhall is J. Burton Frierson Chair of Excellence in Business Leadership, University of Tennessee, Chattanooga, USA. Gary R. Oddou is Professor of International Management and Global Business Management Program Director, California State University, San Marcos, USA. Günter K. Stahl is Associate Professor of Organizational Behavior, INSEAD, France and Singapore.

Mastering the Rules of Competitive Strategy - Norton Paley

Author

Norton Paley

Cover Price : Rs 595.00

Imprint : T & F / Routledge
ISBN : 1420068091
YOP : 2008

Binding : Paperback
Total Pages : 248
CD : No

About the Book :- The stakes are high and real. Money is spent. Personnel are committed in a battle for the triumph or downfall of a company. Yet, given the same circumstances, some companies continue to thrive while others wash out and become also-rans. In the end, it is the dynamics of the competitive marketplace, the quality of the organization’s business plan, and the ability to successfully implement strategies, that validate and ensure a company’s existence. Mastering the Rules of Competitive Strategy: A Resource Guide for Managers blends selected historical lessons with modern business practice to provide a solid platform on which to understand, develop, and apply competitive business strategies. It identifies commonalities in culture and strategy among businesses that have successfully adapted to changing marketplaces and emerging competitors. The author defines nine distinct rules of strategy to implement in your own company to achieve the same level of success. Each rule or chapter is supported with real-company examples, quick-tip guidelines, and applications. Each includes a Strategy Diagnostic Tool to provide a reliable performance measure that supports you in building, evaluating, and monitoring your business strategies. The book emphasizes developing your ability to think and act like a strategist. An outline of a Strategic Business Planin the Appendix provides a starting place for developing your strategies, as well as a format for presenting your ideas to management. By deliberately and systematically following these nine enduring rules of competitive strategy you will overcome obstacles that have crushed other businesses. Integrating them into your business plans can increase your chances of triumphing over rivals who are looking to oust you from the marketplace. Contents :- Strategy Rule 1. Shift to the Offensive: Turn a Risky Competitive Situation Into a Fresh Market Opportunity. Strategy Rule 2. Maneuver by Indirect Strategy: Apply Strength Against Weakness. Strategy Rule 3. Act With Speed: The Essential Component to Secure a Competitive Lead. Strategy Rule 4. Grow by Concentration: Deploy, Target, Segment. Strategy Rule 5. Prioritize Competitive Intelligence: The Underpinnings of Business Strategy. Strategy Rule 6. Align Competitive Strategy With Your Corporate Culture: The Lifeline to Your Organization’s Future. Strategy Rule 7. Develop Leadership Skills: The Moral Fiber Underlying Business Strategy. Strategy Rule 8. Create a Morale Advantage: Engage Heart, Mind, and Spirit When all Else Fails. Strategy Rule 9. Strengthen Your Decision-Making Capabilities: Fortify Intuition, Enhance Business Experience, Expand Knowledge.

Changing Organizational Culture : Cultural Change Work in Progress - Mats Alvesson

Author

Mats Alvesson
Stefan Sveningsson

Cover Price : Rs 495.00

Imprint : T & F / Routledge
ISBN : 0415437628
YOP : 2008

Binding : Paperback
Total Pages : 208
CD : No

About the Book :- How do people react to significant organizational change? Do we see ourselves as helping change to come about, or allowing change to happen around us? How can we adapt more easily to change? Based around an illuminating extended case-study, this important text uncovers the reality of organizational change. From planning and inception to project management and engagement, this book explores the views and reactions of various stakeholders undergoing real-life change processes. Drawing on theories of organizational culture, it helps us to understand how organizations can promote change without alienating the people needed to implement it. Changing Organizational Culture represents an original and timely addition to the literature on organizational change. It is vital reading for all students, researchers and practitioners working in organizational theory and behaviour, change management and HRM. Contents :- Section 1: Perspectives on Organizational Change 1. Introduction 2. Organizational Culture 3. Organizational Change Section 2: Change Work in Practice – A Close Up Study 4. The Case – and how We Studied It 5. A Cultural Change Project I: Background and Design 6. A Cultural Change Project II: Implementation and Outcomes Section 3: Crucial Issues in Cultural Change Work 7. Immobilized Engagement – Lack of Consistency and Expressiveness in Cultural Change Work 8. Disconnected Work: Cultural Change Efforts Discoupled 9. Hyper-Culture Section 4: Getting into the Substance of Organizational Culture 10. ‘Real’ Culture: Manifestations and Reproduction of Culture at TC 11. Lessons for Cultural Change Actors - and for Others About the Authors :- Mats Alvesson and Stefan Sveningsson work at the Department of Business Administration, Lund University, Sweden.

Managing Performance : International Comparisons - Geert Bouckaert

Author

Geert Bouckaert
John Halligan

Cover Price : Rs 595.00

Imprint : T & F / Routledge
ISBN : 0415423953
YOP : 2008

Binding : Paperback
Total Pages : 464
CD : No

About the Book :- In recent years, concerns over the effectiveness of public administration have encouraged the widespread measurement and management of ‘performance’. But is performance management an appropriate model for public sector organizations, and has it proved successful? Moreover, how do the principles of performance management affect how public bodies operate, and the way they relate to the wider community? In this important text, the viability of performance management in public sector organizations is systematically assessed across a number of international case studies. The book provides a framework through which models of performance management can be understood in terms of both their impact within a public sector organization, and the effects that have been seen in countries with contrasting administrational contexts. Managing Performance – International Comparisons critically examines the effects of performance management models in the public sector, and assesses their future evolution. It is an important book for all students and researchers with an interest in management, public administration and public policy. Contents :- 1. What is Performance Management? 2. Performance and Management: Approaches to Analysis 3. Performance Management: Context and Explanations 4. Performance Administration 5. Managements of Performance 6. Performance Management 7. Accountability and Performance 8. Performance Management: Critique and Evaluation 9. Managing Performance About the Authors :- Geert Bouckaert is a Professor of Public Management and Director of the Public Management Institute at the Katholieke Universiteit Leuven, Belgium. He is also President of the European Group of Public Administration. John Halligan is Research Professor of Government and Public Administration at the School of Business and Government at the University of Canberra, Australia, and Director of the National Institute of Governance at the same institution.


   

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